Questions & Answers
Shopping Information
How long does the delivery take and how much does it cost?
The delivery time and cost may vary depending on your location and the shipping method chosen during checkout. We strive to process and ship orders promptly. You can find specific delivery estimates and associated costs during the checkout process.
Which browser is best to use the site?
Our website is designed to be compatible with popular web browsers such as Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. We recommend using the latest version of your preferred browser for the best user experience.
How do I receive updates on sales and discount offers?
To receive updates on sales and discount offers, you can follow us on social channels and subscribe to our newsletter. Simply provide your email address, and we will keep you informed about the latest promotions and special offers.
Which browser is best to use the site?
Our website is designed to be compatible with popular web browsers such as Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. We recommend using the latest version of your preferred browser for the best user experience.
How long do I have to return an order?
You have a specified period to return eligible products. Please refer to our return policy for detailed information on the timeframe and conditions for returns.
Will I receive the same product that I see in the picture?
We make every effort to provide accurate product images and descriptions. However, there may be slight variations in color or packaging due to manufacturer updates. Rest assured, the product functionality and specifications will remain consistent with what is described.
Can I be reimbursed through the original payment method?
Yes, Refunds may be issued as store credits or through the original payment method, as determined by TrustDominant Ng Limited. The refund will be processed in accordance with our refund policy.
Will you restock items indicated as "out of stock"?
We strive to restock popular items as quickly as possible. However, availability is subject to supplier availability and other factors. We recommend checking back periodically or contacting our customer support team for updates on specific out-of-stock items.
How long do I have to return an order?
Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can use the tracking number on our website or the carrier's website to get real-time updates on the status of your shipment.
Returns and Exchanges
At TrustDominant Ng limited we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you have two options for return or exchange. You can simply bring your order in its original packaging accompanied by the original.
We want you to enjoy your purchase, however, if you are not completely satisfied, let us know and we will work with you to make it right.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
TRADE IN/PHONE SWAP
We understand the worries that our customers face when trying to dispose an old phone and getting a new one.
The cost of purchasing a new phone among all other worries stands as a major hindrance in rocking that phone of your dreams.
TrustDominant ‘Trade In/ Phone Swap’ service is the best plan to put in consideration when pondering on letting go of an old phone and replacing it with a new one.
This offer gives you the opportunity to bring in your old phone, get it evaluated according to its cost value and enjoy either of these two options:
TRADE IN- NEW PHONE: You can bring in an old phone, get it evaluated and instantly get a new phone that complements the cost value of your old phone, or add extra cash to get that new phone that exceeds the cost value of your old phone.
TRADE IN- CASH OUT: This second option gives you the opportunity to trade in your old phone and after its cost value has been estimated, you get instant cash back depending on the amount the phone is evaluated as.
TrustDominant Trade in/ Phone swap service is unique and ensures that you do not run at a loss but rather enjoy the benefits of being one of TrustDominant’s esteemed customers.
This exclusive offer is available to you in TrustDominant office address below:
No 4, His Grace Plaza, Frances Oremeji Street Computer Village, Ikeja Lagos OR call/WhatsApp: 08148306791, 08034964415
Shipping
Standard Shipping Within Lagos, Oyo & Ogun State Axis
Delivery in 24 – 48 hours
Standard Shipping To Other State
Delivery in 1 – 3 working days
